Refund policy

🧾 Return, Refund & Exchange Policy

We are committed to providing high-quality leather goods and ensuring customer satisfaction. However, due to the nature of our products and supplier agreements, our return and exchange policies are as follows:

🔁 Returns & Exchanges

Eligibility: Some products are eligible for exchange only and not for refund. These include items marked as “Exchange Only” on the product page.
30-Day Exchange Policy: For eligible products, exchanges can be requested within 30 days of delivery. The product must be:
○ Unused
○ In its original packaging.
○ In resalable condition with tags and

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@zargeye.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@zargeye.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@zargeye.com.

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Non-Exchangeable/Non-Returnable Products: Products marked as Final Sale, Custom-Made, Personalized, or Limited Edition are non-returnable, non-refundable, and non-exchangeable under all circumstances.

💳 Refunds

Supplier Approval: Refunds are subject to supplier approval. Not all products are eligible for refund. Refunds will only be processed if:

The product arrived defective or damaged

It is eligible under the supplier’s return guidelines

You notify us within 48 hours of delivery with photographic evidence

Refund Method: Approved refunds will be processed to your original payment method within 7–14 business days.

Shipping Costs: Shipping and handling charges are non-refundable unless the return is due to our error.

⚠️ Important Disclaimers

Supplier Conditions: All returns, refunds, and exchanges are subject to individual product and supplier conditions. Approval is not guaranteed unless the supplier policy allows it.

Right to Refuse: We reserve the right to refuse any return or refund that does not comply with our policy or supplier agreements.

Natural Variations: Color, texture, and grain variation are natural features of genuine leather and are not considered defects.

Product Condition: Products must be returned in the original condition a